Express Moving Consultants

I called and scheduled a move from Pennsylvania to Missouri on May 21st for June 18th, and of course was promptly charged my deposit fee of $1202.83. The day before (June 17th), I got a call with a time for the next day and everything was going great. Then, one hour before they were supposed to be here….yes, literally ONE HOUR, they called and canceled ans tried to bump me another week. I had told them I was really disappointed and was going to try to find another company, which I did. By Saturday, I remembered that the refund that I had requested could not be completed on my end because my debit card had been locked out earlier in the week from my bank because it had been compromised, so I called and lefty message with “Patrick” that I had been dealing with earlier in the week. He called me back Saturday, demanding that I tell him who the other company was that was moving me, stating that there’s NO WAY I’m ever going to see a dime of my money and that he was the only one on this earth who could help me. He then proceeded to say that I had called him a racial slur, and then called me a bunch of racial slurs, asked me how many trailers I had lived in, proceeded to brag about himself having a Lamborghini, and further state that I’ll “never see one cent of that money”. Now, whenever you call either one of Express’ numbers, one conveniently has a full mailbox (866-295-7772), and the other one just gives an automated odd message saying that “the number cannot be reached” (360-208-9658). Worst company I have ever dealt with. If zero stars were an option, I would have given that.

Official company response

This review doesn't make any sense - Mr. Scott canceled his move and received a full refund from us. There's literally nothing else to the story on our end, but we do know he booked with 4 different moving companies for this move, which is why he had to cancel with us and a couple of other companies too. He did mention a similar story to the one written here when he canceled with us, but about one of the other companies he mistakenly double or triple booked with that he was trying to get a refund from. So this is a case of mistaken identity, it's really the only possibility we can come up with. When you're moving things are stressful and confusing, which causes things like this to happen and we get it, no big deal. We hope you love Missouri and that Missouri loves you! Congrats on the move!

^^This response from the company to my initial review is bogus. The only reason why I did receive a full refund is because I went through my bank, because I could never get a hold of anyone there, when I called their 2 separate phone numbers dozens of times and had sent countless emails, I never got a response. Conveniently, their voicemail boxes were always full and you could leave no message on top of that.

The only reason I booked with “so many different moving companies” is because they all did the same thing you guys did: collect a deposit immediately, promised a time and date to show up, and then left me hanging literally at the 11th hour after they bailed. Get your story straight if you’re going to write it down - I never canceled with you because I had other moving companies booked. I canceled with you because you didn’t show up when you said you were going to, so obviously I had to try to call someone else. My apartment was already promised to someone by the end of the month, which left me a short window after you guys bailed.

Glad to see you never mentioned Patrick’s antics, either. I hope, for a lot of other peoples sakes, that he’s been removed from the company by now.

Move size: 2 Bedroom Home Service cost: $1202

In the middle of a lawsuit with this horrible company. Long story short I was hardcore scammed by this company. Do not hire them!! I saw these good reviews and that’s why I did but they all must be shams because they were a nightmare. Theyll push you to sign and pay a deposit but their estimate means nothing. They’ll tell you the carrier they use is great (move us inc) and send you a fraud company instead. (Radius moving) doubled the estimate and wouldn’t give me my stuff back until I paid it. Hoping to take this company down but until that happens do not be like me. All of my precious belongings were destroyed. Run!

Move size: 3 Bedroom Home Service cost: $6000

My initial interaction was good. But when I submitted a list of a few additional items (suitcases, skis, coat rack, NO major pieces of furniture) the price of the move increased by 250% from $5,000 to $11,000. This was done via a phone call and Express Movers was unable to provide any detail in writing as to why the price increased, so I cancelled the contract. Express Movers became unresponsive at this point.

When I disputed the charge they did provide the detail in writing. It looks like the issue came down to them counting my boxes twice in the second estimate. Express Moving is trying to keep my deposit of $1,500 even though the mistake was made by them and they were unable to provide reasonable written details in a timely manner.

If you would like more information feel free to reach out to me. I strongly recommend finding a different option for your move.

Move size: 2 Bedroom Home Service cost: $11000

Avoid express!!! They gave me a quote of 1900 and it ended up being 3510 for a one bedroom. My stuff is 2 weeks late and I have called several times and no one can tell me where my things are. Scott hung up on me and said he doesn’t have a gps so he doesn’t kno where my stuff is. The owner [NAME EDIT] doesn’t kno anything either. Trust me the 5 star reviews are fake!!! The real reviews are the people that are giving specifics. They use radius moving and they are a scam!! Trust me don’t believe the good reviews!!!! I have worked in the logistics business so I am going to make sure all my contacts kno they are horrible and I am going to do a YouTube video about my experience!! I am also going to make sure I leave a google review

I guess you didn’t think I am going to respond to your response to my review of your horrible organization. Please let me be clear just because your response was long and detailed doesn’t mean it was the truth. Express consulting reached out to me and didn’t give me ALL the information needed to make the best decision for my move. You stated I didn’t complete a follow up review. That isn’t correct. I submitted a follow up review of inventory on email because I requested a change in date to for the pick up. Your personnel was incompetent because y’all called me on to pick up my stuff and I told you the date was changed and you apologized to me saying that the guy who was supposed to get the email didn’t do his job and that you would make the necessary changes. So don’t come on this review not telling the truth. I was told that boxes would be supplied for me but wasn’t told they would be an extra charge. You stated I didn’t argue about the extra charges. Of course I didn’t. Who would when your expect yo leave your apartment that day and no time to look for an alternative. Don’t make it seem like I was ok with what was going on. I had no choice but to accept because I had to be out of my place that day. Also I asked the guy who was asking my things before he even started how much was this going to be. I asked several times before he started packing and he kept saying I won’t kno until I’m done but I will get you a good discount. I had 2 others ladies with me on that to vouch for this. They to were suspicious about how he couldn’t give me a price. I even asked for an estimate before he packed my things and he kept saying he didn’t kno.

So let me address where I said you didn’t kno where my things were. I called y’all on July 1st because I was told to put the date on the contract when I would be ready for my things to be delivered and that it would be delivered within a few days for when I would call to let them kno I was ready for delivery. You didn’t hear from me from pick up June 5th till July 1st cause I had already told your guys I didn’t need my things until on or after July 1st. I called day after day from July 1 st until the day I wrote my review July 15th asking when I would get my things. I spoke to [NAME EDIT] several times and he keep giving me the run around and then I began to ask do you even kno where my things are and have they been even pick up and in route and he kept giving me the run around. So please don’t lie. If your office didn’t know what was going on it was because Scott wasn’t telling you what was going on. Now here is where you are straight up liers. You said I didn’t contact you about a move in date and place a secured delivery and I needed to complete a form and y’all told me this and received my delivery the same day????? Such a lie!!! I never signed any additional paperwork other than the paperwork I signed on the pick up June 5th and on my delivery date which was August 25th. I have several emails with Scott asking what is going on with my things. [NAME EDIT] avoided me for weeks and I finally got an answer saying read my BOL saying they had 30 business days from the day I put that I was available for delivery (July 1st) for them to deliver my stuff before they have to pay a penalty. So I have the emails to prove that I had been inquiring about my things and I had been getting the run around only to be told that basically we don’t have to deliver until 30 business days. Another lie you said Mr [NAME EDIT] refunded me for my inconvenience? Lies!!!!! He refunded me because I told him I was promised my things a few days after July 1st and like I stated before he didn’t know anything about what going on cause that what he told me!! He called me back later to tell me that things where delayed and that I would have my things by the end of that week and he venmo me 150 for his company not up holding to there word. This delivery form y’all keep talking about doesn’t even exist. I was in constant communication about when I needed my things. I called the owner [NAME EDIT] several times after not receiving my things and he stopped answering my calls. I called him several times and left several messages and he never called me back. I had to get into contact with Radius to find out what was going on with my things.

As I stated before Express Moving are the worst to deal with. They are only consultants. The aren’t a moving company. They are the middle man. As they did me they will you in with a very undercharged rate and inflate the price when you are vulnerable. They will not explain to you the entire process and will take advantage of it. They have no control after your things are picked up. Never go to express moving or a company like them. When I finally spoke to radius moving ( the actual movers) I was able to get straight and direct answers. So I repeat DO NOT GO TO EXPRESS MOVING CONSULTANTS OR ANY OTHER COMPANY LIKE IT. Y’all are a trash company!!!!

Move size: 1 Bedroom Home Service cost: $3510

‼️Don’t hire this company ‼️

They give less estimate for taking the contract. Then another company ❗️Radius ❗️will come and they double up the charges.

After that your belongings will not be delivered. You will keep on calling and mailing but all in vain.

This all has happened with us

Both ‼️Express and Radius ‼️have stolen our stuff. We are in a miserable position because of them. These both companies are “Thugs of America”.

Move size: 3 Bedroom Home Service cost: $6000

This company is a joke. They LIE, they don’t show up on time and don’t deliver your stuff in a timely manner. They quote you a low price just to get you to sign with them and put down a non-refundable deposit then show up to get your stuff and the price DOUBLES. They are dishonest, disgusting thieves. You get tossed around from person to person and they all tell you different things. It takes days to get in touch with them as they ignore your calls and emails. They tell you what you want to hear just to appease then stab you in the back by charging more on pickup. PATRICK is the RUDEST person and so inconsiderate and unprofessional. He thrives on screwing innocent people with the old bait and switch scam. He SCREAMS and CURSES at you when you get upset and don’t agree. What kind of businessman does this? If you’re reading this - RUN THE OTHER WAY!

Move size: 1 Bedroom Home Service cost: $3900

I contracted Express Moving Consultants to make my move from NH to Texas for July 18th and July 19th. They never showed up. It was critical that I move out of my place on July 19th, since the walk through was on the 20th and closing on the 21st. They call back and wanted to discuss a future moving date. Up till July 19th evening, they kept texting and calling me saying the moving truck is on its way. At 8:00 PM on July 19th, they stop answering calls. I called the driver of the moving truck (provided by Express Moving Consultants) and he never returned my call. Finally, at 11:00 PM on July 19th, he calls me and asks who I was. I told him there is a move scheduled for me for today. He said, he has no intention of coming to NH, he was doing a move in Boston, MA that day. I asked him if he will be here on July 20th, he said no. He just told me to call back Express Moving Consultants and they will dispatch.

Express Moving Consultants are consultants and do not have their own movers or trucks. They use a company called RADIUS. After this incident, I called up Express Moving Consultants and asked them for a deposit refund. They refused to give the refund back, it was for $2,016. They claimed the reason the move did not happen is because it was cancelled. They did not show up on the day and had no plans of showing up.

Plus, on July 19th at around 7:00 PM, I got a call from [NAME EDIT]. [NAME EDIT] is the president of Express Moving Consultants. He accuses me of lying to him, he said the movers on the drive way. I wanted to video call him and show him my drive way and he hangs up the call. I called him back and no response.

The next day on the 20th, [NAME EDIT] ([NAME EDIT]'s) brother calls me. I asked who [NAME EDIT] is. He says that is his brother and owner of the company. I ask [NAME EDIT], Why was [NAME EDIT] accusing me. [NAME EDIT] says that [NAME EDIT] did not have a GPS. Plus, Express Moving Consultants was moving another Indian family from NH and he confused you with them.

Lesson learned when working with Express Moving Consultants - You will not get your deposit back if they cancel and do not show up. Up till the move date and time, [NAME EDIT], [NAME EDIT] and [NAME EDIT] are very courteous and responsive. They will stop responding, in my case they stopped responding on July 19th 7:30 PM. I called [NAME EDIT] and asked for a refund. He told me to put down in words that the move is cancelled. Be careful here because they are waiting for you to say the move is cancelled by you, not because of Express Moving Consultants.

It was a terrible experience. If you are considering them, I warn you to do your research and figure out a way not to give them a deposit until they show up. You will not get your deposit back if they do not show, they walk away with it.

For the record, Express Moving Consultants signed an agreement to move on July 19th. There are three text messages on July 19th informing me that the movers are on their way from [NAME EDIT], [NAME EDIT] and [NAME EDIT].

The move got complex since Express Moving Consultants did not show up. No further response is required from Express Moving Consultants. Thank You for letting me share my experience.

Move size: 4+ Bedroom Home Service cost: $10500

This company was horrible to work with, and one star is too many. Communication pre-move was poor, and quoting was worse. The first consultant quoted $19k for the move, but when I said I wanted to shop around, they reduced to $15k. That consultant quit, and another worked to verify everything closer to the move, after several emails seeking confirmation. That consultant said they knew exactly how much space was needed when I verbally described the furnishings and belongings to be moved. He suggested it was significantly less than what was originally quoted. This concerned me so I asked multiple times to do a FaceTime/video walk through to ensure that the number was correct and this was refused, indicating that video would make it harder. They were very wrong, and the volume was roughly double the final estimate. Further, they hired the absolute worst movers in the world. They were supposed to show up “early”, but didn’t come until 1pm. They trashed the house, trashed the belongings, and somehow “lost” two desks, five kitchen table chairs, a massive snow blower, and a few other belongings. The movers destroyed or significantly damaged several other pieces of furniture. We were originally quoted a kitchen pack to be included, but they only packed a few of the dishes. I had to scramble to pack what I could, and the movers refused to pack and transport hundreds of dollars of unopened and non-perishable food. I have tried to contact Express Moving Consultants to help us hold the movers accountable, and they have ignored us for several weeks. We are now pursing legal action.

Move size: 4+ Bedroom Home Service cost: $24500