Muscular Moving Men

Sadly, had a great experience in my first cross country move, and a terrible experience moving my 70 year old mother across the country. They damaged numerous items, and had a guy abandon the job halfway through. But most importantly, they did not complete the unpacking which we paid for, made us go back and forth for weeks by email (including sending many pictures of stacks of still packed boxes weeks after the move despite paying for unpacking and debris removal) and refused to refund us the $900. After spending $60k between two moves, they offered $250 because their driver “assured them they had done it”. Would not recommend

Move size: 1 Bedroom Home Service cost: $18000

My utmost respect and thanks to Muscular Moving Men for their very professional and personable service during my recent move. As a woman of “a certain age,” faced with the daunting task of moving after 40 years, having the help of these wonderful guys, who were so courteous and fun, made an intimidating task so easy. Bravo to Angel, Mike, Felipe and Kenny for the super hero help, and to wonderful Madelyn who went above and beyond with her warm and caring support. Seriously, particularly if you are moving a parent or someone who is in need of extra support, do yourself a huge favor and hire Muscular Moving Men, they are truly the best. I'm thinking of inviting everyone for Christmas as they seem like family now.

Move size: 2 Bedroom Home Service cost: $2378

Theft theft theft

1st thing I was told : "move from California + small storage time + move in to AZ apartment is $8000 with coupon. $4000 deposit at booking and $4000 due on the day they drop off furniture as the truck leaves storage en route to drop off location". This sounds fair to me, they deliver everything I own in life back to me and get the remaining balance.

2nd thing I am told on moving day: "I pay $4000 on delivery day when they do the remaining work". All sounds good.

3rd thing I am told by a different person: 3 days after we did the move- they call "we need $2000 now because your stuff is in storage". My response: I need to speak to manager, this is not what I was told at sign up. They say ok someone will call.

4th!!!! nobody calls, I call 3 days later to follow up, they say no we don't need anything from you, I say ok, thanks. Then, later in the day I look at my bank statement, they randomly just pulled the 2nd payment, a full $4000 from my card (on file obviously) 3 days ago without my knowledge, permission, or signature. So I have paid for everything and I have no clue where my property is or when it is coming, or what condition its in. They pulled $4,000 from my account without my permission, knowledge, or signature.

The contract language doubles back a few times so they can take a different route if they feel like it. 1000$+ in missing electronics, hardware, and expensive gemstones were missing upon unpacking my boxes at home, its not inconceivable to lose a box, but these are items thieves like...and they would not have been all packed together....so probably pocketed, chipped dining room table, and broken nose on an urn lid shaped like a bird, a handmade art pottery urn from Santa Fe. Broken antique candle holder from grandmother passed away, I despise this company.

Move size: 2 Bedroom Home Service cost: $8000

We chose to hire professionals to move all of our possessions cross country to simplify our move with our 5 small children. Our move was estimated to take 4 hours. It took 8. Upon arrival the driver Mike was courteous and prompt, that’s the best thing I’ll have to say. The crew however was 2 hours late to start the move. We discussed marking items to be unloaded at the destination first as we would need them in our temporary housing. We positioned these items and marked them apart.

They broke for lunch 2 hours into the move and upon returning wreaked of marijuana, played music with explicit lyrics, and discussed after hours shenanigans all in front of our children. Their pace and efficiency was also gone after lunch. They moved haphazardly through the rooms, and twice confused the trash bags with labeled bags of things. Additionally they left the hardware of our master bedroom and another bedset behind. All of this in addition to the fact we had to corral our children around the house away from them for 8 hours rather than 4.

Upon arriving at our destination a cat ran out of the truck. We do not have a cat. We have a daughter with severe excezma who is allergic to cats. Yet the cat ran out of our stuff, the cat also pooped on our stuff. Yes pooped. The instructions to put the red tape items(the items we would need) to the side were discussed again. Yet no items were left to the side.

When we returned to the delivery location we discovered they had stacked everything against the back door, our custom Tempur-pedic mattress was not in the mattress bag or blanket as it should have been and was significantly ripped. Boxes marked Fragile were buried. Our flatscreen TV was the base of an ominous Jenga tower. Cat feces smears were found on at least 2 items. Our daughters hand painted desk and chair were broken. In attempting to find our safe we could see numerous other potentially damaged items based on location and weight of what was put on top of them.

The company was contacted immediately on the move out day regarding the unprofessional behavior and leave behinds, as well as at delivery of the cat issue. The driver confirmed the events as described by my husband both on the move out day and delivery day. We were told we would be reimbursed for damaged items and the claim would be left open till we moved to our permanent location. We have this in writing (email) and a note was put in our file. Due to the inability to access the items we had asked to be set aside we had to repurchase clothing and shoes for our 5 children, repurchase curriculum(we homeschool), and miscellaneous other items as well as just go without many things.

Fast forward 6 mos and as we are arranging to move to our final destination we reach out to determine how to submit for the damaged items. We are informed that they will not honor the previously stated resolution and that the employees we had previously dealt with are all gone. Given that we know already of $5,000 in damages after only looking at the outsides of the Jenga pile in our storage unit, I am exasperated and scared to discover how much more this company is going to cost us. Between paying for the move, buying new items for our temporary stay, replacing broken items, replacing/cleaning items with pet dander or cat scat, in addition to time and frustration we would have been better off to just leave our belongings behind and have started over than to use Muscular moving men.

Move size: 4+ Bedroom Home Service cost: $12500

I've used this company three times. First time it was great, second time it was good, third time was downright bad.

The crew caused damages to the property (inside and out) leaving me with a repair bill from the owner. As soon as I started taking pictures of the damage, an in-house "damage inspector" showed up to take his share of the pictures. The crew also tried to shove large TV by lifting it and putting it into the box from the top down (instead of just having TV on the ground and putting the box on it). I am not a mover, but that is just common sense - is this the crew's first time doing a move?! Things like that made watching the crew doing a move painful.

Then at the destination, things like bed skirt, and recliner wires were misplaced. So not only did they not install it, but they also left me scrambling for days thinking these items were lost. Job not done!

They did try to send their own repair guy to the origin property, but the owner did not want anyone associated with this company to touch their property. Can you blame them?! This effectively left me on the hook for the damages to the owner. Meanwhile, muscular moving men stopped responding.

AVOID! AVOID! AVOID!

Move size: 2 Bedroom Home Service cost: $1200

This job was not correctly assessed from the initial call, which did cause several complications. During my initial phone call, I was very clear that I had around a dozen of very heavy items that needed to be moved from a 1 story house to a 3 story condo and that the stairs were very tight.

The team assigned was not equipped with the right tools, or enough men for the job.

Here's what went wrong:

1) The moving truck had a technical issue that required a mechanic to come to the job, which put us behind 45 minutes.

2) The team had issues with my heavy items, which caused them to dent, scrape, and damage my walls on all three flights of stairs. This will result in having to hire a professional to patch and paint my walls.

3) The moving team had to pivot, because the team was struggling/under staffed, we needed (2) additional men, and equipment to hoist some items through my balcony. This was an additional $200 cost to me. This also extended the move time 30 mins as we waited for the team to arrive.

4) I also got the sense that the team hired was overworked, that they all had a late night move the previous night and that they lacked sleep. I took the best care of them as I could, fed them, provided water, and tipped them. I felt so bad for them!

My thoughts:

1) I do believe that the individual on my initial call underestimated the job, I assume he thought a dozen items would not be difficult- but I trusted the company at the time and hired them.

2) I recommend that Muscular Men Moving have someone walk the site or simply go to Zillow to get a sense of the property to provide an accurate quote and support needed to get the job done - safely and without damage.

3) I felt extremely stressed during the move, although we can't control the "unknown" of some circumstances, I felt that time was wasted, that my beautiful new home was damaged, that I was being taken advantage of with charges.

4) When things got bad- no one from Muscular Men Moving leadership team called me. The team lead on ground was a conduit making calls to his leadership- He was pretty clear that the job was not going as expected... I'd like to think that a company would desire to make it right and call me.

Move size: Partial Move Service cost: $1200

What a joke. Their prices may have been SLIGHTLY lower but in hind sight I wish I would have went with a different company. I was told they could not move my TV's unless I rented boxes from them at $45 each. They didn't use the boxes and broke my 65 inch TV. I reached out to Victoria to make things right, another colossal failure. For another $200 I could have hired a company that would have done exactly what they said and wouldn't have had to shell out another $1,500 to buy a new TV. Moving is stressful enough, which is why you hire a moving company in the first place. Save yourself some money, time, trouble and extreme frustration and hire someone else...anyone else.

Move size: 2 Bedroom Home Service cost: $1200

Tyler originally quoted an amount which almost doubled when the job was complete, and they didn't bother to include my $75 deposit on the final bill. I asked all the right questions and was told the only way that the bill would increase is if they go over on time which they did by a half hour. I phoned David Popitan about this issue (GM) who came across as it is what it is! I also had to ask for a receipt that I received two months later. We recently moved to Arizona and were recommended to contact MMM&S, I wish we hadn't because it was a complete disappointment.

Move size: 3 Bedroom Home Service cost: $925